Thank you for shopping with Fabtoraj. We want you to feel confident about your purchase. This policy explains how to request a return, replacement or refund if there is an issue with your order.

1. Return Eligibility

Return requests must be submitted within 7 days of delivery, subject to product eligibility and applicable consumer protection laws. Please check the product listing for any specific return conditions.

To help us review your request, the item should generally be:

• Unused, unworn, unwashed and undamaged.
• Returned with original tags, labels and packaging, where applicable.
• Accompanied by the order number or proof of purchase.

Items that do not meet the stated conditions may require further inspection. Nothing in this policy limits rights that cannot legally be excluded.

2. Wrong, Damaged or Defective Items

If you receive an incorrect, damaged or defective product, please contact us within 48 hours of delivery, where possible. Include your order number and clear photos or a video showing the issue and the packaging.

We will review the information and let you know the next steps. Depending on the circumstances and availability, an eligible claim may be resolved through a replacement, refund or another appropriate remedy.

3. Items Not Eligible for Return

Unless required by applicable law or the item is incorrect, damaged or defective, the following may not be eligible for return:

• Products marked as final sale or non-returnable on the product page.
• Items that have been worn, washed, altered or damaged after delivery.
• Items returned without original tags or essential packaging, where applicable.

Eligibility will always be assessed in accordance with the product's stated conditions and applicable law.

4. How to Request a Return

To request a return or report an order issue:

• Email our support team using the contact details below.
• Include your order number and the reason for your request.
• Attach photos or videos if the product is incorrect, damaged or defective.
• Wait for our instructions before sending an item back.

Please do not send items to an address until the return has been approved and return instructions have been provided.

5. Refunds

Once an approved return is received and inspected, we will notify you of the outcome. If a refund is approved, it will generally be processed within 5–10 business days.

Refunds will be issued to the original payment method where possible. The time it takes for the amount to appear in your account may depend on your bank, card issuer or payment provider.

If a refund is delayed beyond the stated processing period, please contact us for assistance.

6. Return Shipping Charges

For approved returns due to a wrong, damaged or defective item, Fabtoraj will provide return-shipping instructions and explain any applicable shipping arrangements.

For other eligible returns, return shipping costs may be the customer's responsibility unless the product listing, our approval message or applicable law states otherwise.

7. Exchanges and Replacements

Exchanges or replacements depend on product availability and eligibility. If the requested size, colour or item is unavailable, we will contact you to discuss the available options, including a refund where applicable.

8. Order Cancellations

If you wish to cancel an order, contact us as soon as possible. We can attempt to cancel it before dispatch, but cancellation cannot be guaranteed once the order has been shipped.

Approved cancellations and any associated refunds will be handled according to the order status, applicable policy and legal requirements.

9. Late or Missing Refunds

If your refund has been approved but has not appeared in your account, first check with your payment provider or bank. If you still need help, contact us with your order number and refund confirmation, if available.

10. Policy Updates

Fabtoraj may update this policy from time to time. The latest version will be published on this page. Updates will not remove rights that customers have under applicable law.