At Fabtoraj, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains what information we may collect when you visit our website, make a purchase or contact us, and how that information may be used and shared.

By using our website, you acknowledge this policy. Where applicable law requires consent for particular processing activities, we will seek that consent separately.

1. Information We Collect

Depending on how you interact with our store, we may collect:

• Contact information: Your name, email address, phone number and billing or shipping address.
• Order information: Products purchased, order history, delivery details, returns and refund information.
• Payment information: Payment status and transaction details provided by payment processors. We generally do not receive or store your full card details ourselves.
• Device and usage information: IP address, browser type, device information, pages viewed, referral sources and interactions with our website.
• Communications: Information you provide when you contact our support team or respond to surveys and promotions.

2. How We Use Your Information

We may use your information to:

• Process, confirm and fulfil your orders.
• Arrange shipping, delivery, returns, exchanges and refunds.
• Respond to customer enquiries and provide customer support.
• Send order confirmations, delivery updates and important service messages.
• Improve our products, website, shopping experience and customer service.
• Detect fraud, protect our store and maintain website security.
• Meet applicable legal, tax, accounting and regulatory obligations.
• Send marketing communications where permitted by law and, where required, with your consent. You can opt out of promotional communications at any time.

3. Cookies and Similar Technologies

Our website and service providers may use cookies, pixels and similar technologies to support essential website functions, remember preferences, understand website usage and, where permitted, measure advertising performance.

You can manage cookies through your browser settings and, where available, our cookie consent tools. Disabling certain cookies may affect website functionality. Non-essential tracking will be handled according to applicable consent requirements.

4. How We Share Information

We do not sell your personal information for money. We may share information with trusted service providers when necessary to operate our store, including:

• Shopify: To host and operate our online store.
• Payment providers: To securely process payments.
• Shipping partners: To deliver orders and manage shipments.
• Technology and analytics providers: To maintain our website and understand store performance.
• Marketing providers: To support promotional campaigns where permitted by law.
• Professional advisers and authorities: When necessary for legal compliance, security or the protection of rights.

Some service providers may process information in countries other than the country where you live. Where required, appropriate safeguards will be used for international transfers.

5. Shopify and Third-Party Services

Our store is hosted on Shopify. Shopify and other service providers may process personal information to provide their services, maintain security and support store functionality.

Third-party websites, payment services or applications may have their own privacy policies. We encourage you to review their policies before providing information directly to them.

You can read more about how Shopify handles personal information in the Shopify Privacy Policy.

6. Marketing Communications

If you subscribe to our marketing communications or otherwise provide permission where required, we may send you updates about products, offers and promotions.

You can unsubscribe using the link in a marketing email or contact us to request that promotional messages stop. Even if you opt out of marketing, we may still send essential messages about your orders and customer service requests.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, resolving disputes, maintaining records and complying with legal obligations.

Retention periods may vary depending on the type of information and applicable legal requirements. When information is no longer needed, we will take appropriate steps to delete it or otherwise handle it in accordance with applicable law.

8. Data Security

We use reasonable administrative, technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse or alteration.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

9. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of certain personal information.
• Withdraw consent where processing is based on consent.
• Object to or restrict certain processing activities.
• Opt out of certain targeted advertising or data-sharing activities where applicable.
• Request a copy of your information or exercise other rights available under applicable law.

To make a privacy request, contact us using the details below. We may need to verify your identity before responding. Certain information may need to be retained where the law requires it.

10. Children's Privacy

Our store is not intended to knowingly collect personal information directly from children in violation of applicable law. If you believe a child has provided personal information to us inappropriately, please contact us so we can review the matter and take appropriate action.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, service providers or legal requirements. The revised version will be published on this page with an updated effective date where appropriate.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact Fabtoraj using the details below.